Customer feedback surveys
Gather insights on shopping experiences.
- Custom feedback forms for in-store or online surveys.
- Collect Net Promoter Scores, comments, and satisfaction ratings.
- Anonymous public links for wider reach.
- Works on tablets and phones—no app download needed.
- Export grouped feedback for review or presentation.
Store audits
Track merchandising, stock levels, and display compliance.
- Log planogram compliance with photos and notes.
- Scan barcodes or QR codes on shelf labels.
- Record stock levels or display issues in real time.
- Include timestamps, location, and audit scoring.
- Export PDF audit reports for head office.
Promotional campaign tracking
Monitor in-store marketing effectiveness.
- Capture campaign signage and product visibility with photos.
- Check staff awareness of promotions or discounts.
- Track start/end dates, regions, or stores.
- Evaluate campaign success with visual logs.
- Export campaign reports by region or time period.
Delivery and supply checks
Inspect incoming goods, verify condition and quantity, and flag any defects before items reach the shelves to ensure consistent quality and store standards.
Mystery shopping reports
Assess service quality and brand consistency. Capture real customer experiences, check staff performance, and ensure store standards are met across all locations.
Rate friendliness, helpfulness, and professionalism.
Score store presentation and hygiene.
Verify service scripts or refund procedures.
Log wait times and service speed.
