Heading image
Heading icon Help

Data collection

When is my data sent to the master account?

When you are answering responses in your device, all answers are automatically stored within your device. So when you leave the app, you are not going to lose any data.


Your Responses are sent to the master web account when you press the finish button at the end of your form. If you are offline, do not worry.

All data is stored locally and will be automatically sent when you are online (whether via your WiFi or mobile data connection). Files are not sent via the mobile data connection by default (and are waiting for a WiFi connection to avoid using your mobile bandwidth limits), but you can easily change this in your app settings if required.


Upload Data Button #

In standard usage, all data is sent to the master account when pressing the Finish Button.

But sometimes, it is necessary to Upload a partial response as well. Then your admin can add the Upload data button which sends the partially filled Response into the web master account straight away, allowing it to be reviewed in the web account if necessary. You can then continue filling the Response within your mobile device.

Upload data

It is useful when there are very long forms and if there is a need to report partial data in advance of finishing the response.

However we still recommend finishing the response (and not keeping them opened) in order to keep your device clean of unfinished responses.

See more on Feature buttons page


Historical responses #

When the response is finished, it is stored in the app for 14 days (this time period can be amended in the app settings). You can review completed responses, by changing the filter in the Responses list page to display finished responses as well.

You can amend the filter by clicking to the menu in the top right ( in iOS or and Filters in Android), then go to "Response status", tick “Deleted” and confirm.

It might be useful when you want to check a previously answered response, or you can also check the response details (by clicking to the response image on the left) and then use the advanced response options like cloning or sending a response via email.

If the administrator allows you access to Responses in the form builder, you can also log into the website under your username and password and view any responses you have sent.