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Managing my subscription

Nest Forms operates on a free or monthly subscription basis, depending on your requirements.

There are no contractual requirements to use our service and you are free to operate on a month to month basis depending on your requirements.

Only the account manager (you) will ever need to have a paid account. All your coworkers can use the free account to collect data.

All you need to do is go to the pricing page when you are logged in: nestforms.com/Pricing

On the pricing page, there are four subscription options available to you depending on your requirements:

Compare Nest Forms mobile form bulider plans

  • Premium
  • Advanced
  • Standard
  • Free

See more details regarding the Nest Forms subscription and compare the options under the “COMPARE ALL PLANS” button on the pricing page.

You can subscribe instantly and use the service on a monthly basis until you no longer need a paid subscription, you can also throttle your subscription up and down the options depending on your current usage.

When you upgrade your subscription, the upgrade is instant (and when upgrading in the middle of the subscription period, Nest Forms will charge you the remainder of the subscription in the current month.

Payment plans


How do I downgrade my subscription? #

When you are downgrading, your subscription will stay active for the remaining period of the current plan and is then downgraded when your current month is completed. This means that once you downgrade your account to the free subscription, you are informing our system to no longer charge your credit card for any further monthly payments.

Downgrade button exampleFor any of these changes, go to the pricing page and select the plan that you wish to choose and click to the relevant button within the subscription option. This button will either say “upgrade”, “choose” or “downgrade” depending on your subscription status.
Note: Make sure you are logged into the correct master account.

You can come back at any time and modify your subscription whenever you want.


Monthly subscription payment failure #

On occasion, there may be an issue with your credit card, for example:

  • Your credit card has expired
  • Insufficient funds
  • Card declined (See below)

Unfortunately, this can happen from time to time with certain cards for any of the reasons mentioned above.

Nest Forms will try to process your payment for 3 consecutive days.
If payment is still unable to proceed, then your account will be automatically downgraded to the free subscription and within those free subscription limits. Your colleagues will still be able to collect the responses, but you would not be able to see any responses or images that will be over the Free limit unless you subscribe to paid account again.


Why was my card declined? #

This can sometimes happen for different reasons that are beyond our control; The error means that the issuer of your card rejected the payment going through.

In order to move forward, you can usually resolve this issue by contacting your credit card customer support (phone number should be on the back of the credit card) and request assistance to ensure that future online charges can be accepted by Nest Forms or by our payment gateway “Stripe”.


I would like to change my credit card details #

If you want to change your credit card details, you can add a new credit card to your profile (just click on your name in the right top corner when logged in), Add a new credit card and follow the steps provided.
Then mouseover the newly added card and click to Icon for setting the default credit card and your new credit card will be charged on the following monthly time of payment.


Downloading your Invoice #

You can download the monthly invoices online via the profile page.

When you are logged into Nest Forms (make sure that you login into the master account), just click on your name in the top right corner.

Then scroll down to Subscription Information and within this section, you should see  Invoices where you can click on Show all invoices.

Once you have done this, you can click the “download” link for a pdf version of any invoice you have previously paid as a pdf.


Emailing the invoice #

By default, when the monthly payment is processed, you receive a notification email without any invoice details.

If you would prefer to receive the PDF invoice via email, you can also set this in your profile.

Just tick the Include PDF attachment checkbox and the regular email will also contain the PDF invoice within your next payment.

Without any further updates, the email is sent to your standard email address. However if you prefer to send an invoice for example to your accounts department, you can enter the accounts dept. email address into the Alternative email address field.


What happens to my responses when I downgrade to a free account? #

We would recommend you download all your responses, so that you have a backup while you are a paying subscriber. When you switch to a Free account, you will not have the same export options available to you afterwards.

Note: Responses include answers and associated files like images, signatures, audio, etc.

NestForms will not delete your responses as soon as you switch to a free account.

NestForms will remove your responses without further notice when your time on a free account exceeds your time on a paid subscription. This time period works on an incremental basis to a maximum of 13 months.

For example: if you were subscribed for three months, your responses will be kept for the following three months while using a free account up to a maximum of thirteen months.


Changing the administrator of your account #

If you are still to remain as the main administrator, then the second user should get the additional permissions using the share admin rights.

However, if your organisational situation has changed and your colleague is to become the main administrator, click on the website to your name to get to the profile page and change the email from yours to your colleague.
Then your colleague should reset the password to their email address and then in the profile change other relevant details (username, forename, surname) they will then become the main administrator of the account once they save the profile page.
Then (if required) you can be added as a second administrator on per form base.


How do I delete my profile or subscription? #

If you want to remove your paid subscription, just login to Nest Forms, go to the pricing page, and click on the "Downgrade" button within the free plan.

If for any reason, you wish to delete your account, follow these steps:

  • Log in to Nest Forms
  • Click on your profile (your name)
  • Scroll down to the button “Delete my profile”.
  • Click on this button and follow the steps provided, your account will be deleted within 14 days of this activation.