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Subscription model

 

How our subscription model works #

All subscription limits are based on an administrators' account who owns the forms. As an administrator you can choose one of our subscription plans to suit your business requirements. This account is the master account.  

In most scenarios, you will have one master account, from which you can share your form to individual users collecting the responses (known as Responders as well as Relations).

Each responder must have their own account - you can easily create their accounts within the Relations page via email. You can add your own customised text within this email if required. 

Learn more on the Relations help page.

Your relations will receive an email with their username, temporary password and links to download the app. Once they login, they can view all the forms you have shared with them and they can start filling in responses straight away.

When you create a new relation, remember to edit and Share your Form.

All responders are created as trial users, and their account will then become free for a 14 day period. This is a standard procedure in how your relations are added, but responders are essentially free users for the purposes of collecting responses.

All subscription limits are applied based on the master account as explained below.

 

Subscription options #

Remember there are limits to certain features depending on your subscription plan

 

Mobile units per form #

This is the maximum number of responders sharing one form.  The number of responders you can have is dependent on your chosen subscription plan. You can increase the number of responders for an additional monthly fee per user.

 

Learn more about sharing a form with extra users.

This has no effect on the number of Relations within your account, you can add as many relations as you wish. The restriction only applies to the number of relations shared per form.

Or to put it another way, you can have 80 relations and only share a form with 30 relations and we are only counting the shares. In this case 30 shares.  

 

Number of forms #

This limits the maximum number of forms managed by one master account. Both the active and archived forms are considered part of this limit.

 

Number of fields #

The amount of components that can be added to one form is set according to your subscription plan.

If you downgrade to a free subscription from either a trial or a paid subscription then a maximum of ten components is allowed.

 

Number of responses #

The number or responses that can be applied to one form is limited depending on your subscription plan. If there are more responses received for your form, NestForms will still accept them.  These results will not be displayed until you have either deleted older responses or upgraded your subscription.

 

Server space #

This is the default limit for file storage that includes images, audio files and signatures stored within your master account. If you reach your limit on either the advanced or premium subscription, you can expand your storage for a fixed fee per GB per month. 

Learn more about Storage limits.

If your account downgrades from a paid subscription to free (eg if the payment failed 3 times), your files and responses are not deleted straight away. We will always leave your data within your web account for at least a period of 21 days (and longer if you have been subscribed for a longer period of time). After this time, we reserve the right to delete responses and files that are in excess of a free account subscription.

 

API #

This option allows you to communicate with NestForms using an interface where we provide all forms and responses data via automated communication. This is useful for larger organisations or clients with more advanced requirements that might for example want to integrate NestForms with their own internal systems.

Learn more about our API.

 

Triggers #

This is an automated method of providing notifications about new Responses. There are multiple options available - Email, Google Sheets, Google Drive, Dropbox, FTP, Webhooks and more. Also with multiple frequency options - Daily, Weekly, Monthly, Hourly or Instantly. We also allow you to set more enhanced rules where you can specify which responses should be triggers and which should not.

Learn more on either the Triggers or Exports help page.

 

Custom DB #

Custom DB is normally used by clients with more high-spec requirements who maintain their own databases that they wish to attach to NestForms. This can include locations to visit, products, employees lists or other data. This allows the responder to prefill forms based on the data they already have within the Custom DB.

Learn more on the Custom DB help page

 

Export Options #

There are many options available for exporting your data from NestForms to other formats and platforms. For example you can export to Excel, Word, PDF, Zip, images, Google Sheets, Google Drive, Dropbox and more.

Learn more on the export help page.

 

Show results to VIP clients #

We provide a VIP area which allows you to simply send a link to your client without the need to have a NestForms account. Your clients will only see approved responses, so you have full control of which responses are displayed. You can secure their access using an assigned password.

Learn more on the VIP help page.

When you have clients that have a NestForms account, you can assign them to the form as a client. Then they will be able to display approved responses once logged into their account.

 

Share administration rights #

This feature is seful for larger teams where there can be multiple users managing the same forms.

When a form is created within the admin account, it can then be shared with other users allowing them to manage the forms and responses as well.

Learn more on the Administration share help page.

If you have different groups of people, you may also wish to take advantage of user groups.

Learn more on the User groups help page.

 

Branding #

You can create branding containing name, logo and one of the predefined colours. Once applied, you can see the branding logo on the form list page and the form is viewed in your pre-selected colour when being filled in. Also the list of the forms are grouped by this branding.

Learn more on the Branding help page.

 

Support #

We are always trying to be as helpful as possible to all existing and potential clients. We also welcome any potential enhancements or updates you might like to suggest.

When dealing with queries, issues and feature requests, paid subscriptions will be given priority.

 

Display advertisement #

We will never add paid advertising to paid subscription plans and their corresponding responder apps.

However, we reserve the right to add paid adverts to free subscribers that are using both the web account and app.